Privacy Policy

1. Introduction

SpeakNetic ("we", "our", or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our AI-powered language learning service. SpeakNetic provides real-time conversations with AI tutors to help you learn English and prepare for various situations.

2. Information We Collect

2.1 Information You Provide

We collect information that you provide directly to us, including:

• Email address and password when you create an account
• Profile information such as display name, username, and avatar
• Conversation content: text and voice recordings from your real-time conversations with AI tutors
• Learning preferences and goals
• Payment information (processed securely through third-party payment processors)
• Any other information you choose to provide

2.2 Automatically Collected Information

When you use our Service, we automatically collect certain information, including:

• IP address and browser type
• Device information and operating system
• Usage data: conversation duration, topics practiced, frequency of use
• Learning progress: performance metrics, improvement areas, skill assessments
• AI interaction data: feedback provided, corrections made, learning patterns
• Interaction patterns and feature usage
• Cookies and similar tracking technologies

3. How We Use Your Information

We use the information we collect to:

• Provide, maintain, and improve our AI language learning service
• Enable real-time conversations with AI tutors and process voice/text interactions
• Personalize your learning experience and adapt AI responses to your level and needs
• Track your learning progress and provide feedback on pronunciation, grammar, and vocabulary
• Process payments and manage subscriptions ($3/hour pay-as-you-go or monthly plans)
• Send you technical notices, support messages, and learning updates
• Respond to your comments, questions, and support requests
• Improve our AI models and language learning algorithms
• Monitor and analyze trends, usage patterns, and service performance
• Detect, prevent, and address technical issues and security threats

4. Information Sharing and Disclosure

We do not sell, trade, or rent your personal information or conversation data to third parties. We may share your information only in the following circumstances:

• AI Service Providers: We may share conversation data with AI service providers who process your conversations to enable real-time interactions and feedback. These providers are bound by strict confidentiality agreements.
• Payment Processors: We share payment information with secure third-party payment processors to handle transactions. We do not store your full payment card details.
• Service Providers: We may share information with third-party service providers who perform services on our behalf (hosting, analytics, customer support)
• Legal Requirements: We may disclose your information if required by law or in response to valid requests by public authorities
• Business Transfers: In the event of a merger, acquisition, or sale of assets, your information may be transferred

Important: Your conversation content is used solely to provide the language learning service and improve our AI. We do not use your conversations for advertising or share them with third parties for marketing purposes.

5. Data Security

We implement appropriate technical and organizational security measures to protect your personal information and conversation data against unauthorized access, alteration, disclosure, or destruction. This includes:

• Encryption of data in transit and at rest
• Secure storage of voice recordings and conversation transcripts
• Regular security audits and vulnerability assessments
• Access controls and authentication measures
• Secure payment processing through certified third-party providers

However, no method of transmission over the Internet or electronic storage is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.

6. Data Retention

We retain your personal information and learning data for as long as necessary to fulfill the purposes outlined in this Privacy Policy, including:

• Account information: Retained while your account is active and for a reasonable period after account closure
• Conversation data: Retained to provide learning progress tracking and improve our AI, typically for the duration of your account plus 12 months
• Payment records: Retained as required by law for accounting and tax purposes
• Learning progress: Retained to maintain your learning history and provide personalized recommendations

You may request deletion of your conversation data at any time, subject to legal and operational requirements. Some data may be retained longer if required by law or for legitimate business purposes.

7. Your Rights

Depending on your location, you may have certain rights regarding your personal information, including:

• The right to access your personal information
• The right to rectify inaccurate or incomplete information
• The right to request deletion of your information
• The right to object to processing of your information
• The right to data portability

To exercise these rights, please contact us through our support channels.

8. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to track activity on our Service and hold certain information. You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent.

9. Third-Party Links

Our Service may contain links to third-party websites or services that are not owned or controlled by us. We have no control over, and assume no responsibility for, the privacy practices of such third parties.

10. Children's Privacy

Our Service is not intended for children under the age of 13. We do not knowingly collect personal information from children under 13. If you are a parent or guardian and believe your child has provided us with personal information, please contact us.

11. Changes to This Privacy Policy

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last updated" date.

12. Contact Us

If you have any questions about this Privacy Policy, your data, or how we handle your conversations, please contact us at:

Email: contact@speaknetic.com

For requests regarding your personal data (access, deletion, correction), please include "Privacy Request" in the subject line.